Legal

Refunds & cancellation

Try Kernel6 properly. If it is not right for you, tell us within 7 days of your first payment and we will refund it in full. After that, you can cancel any time and keep what you have paid for.

Last updated 3 October 2026

7-day money-back guarantee

If you ask for a refund within 7 days of the first payment on your account, we refund that payment in full. You do not have to give a reason.

  • It applies once per customer, to the first payment only, not to renewals.
  • When we refund, we cancel the subscription and stop your apps. Your source code is unaffected: it stays in your own Git repository.
  • We may refuse a refund where an account was used in breach of our acceptable use rules, for example to send spam or host malware.

Cancelling

You can cancel any time from your billing page. There is no notice period and nothing to sign.

  • Cancelling stops the next charge. Your sites keep running until the end of the period you have already paid for.
  • We email you to confirm the cancellation and the date your paid period ends.
  • After the 7-day window, payments are not refunded, in full or in part. That includes the unused part of a month you cancel partway through.

How to ask for a refund

  1. Send us a message through the contact form from the email address on your account, starting with “Refund”.
  2. Include your invoice or receipt number if you have it. It is on the email we sent you.
  3. We reply to confirm, usually within one working day.

When the money arrives

Refunds go back to the method you paid with. Once we have issued it, it typically takes 5–10 business days to appear, depending on your bank or card issuer. UPI refunds are often faster.

If you paid through Dodo Payments

For international payments, Dodo Payments acts as the merchant of record: it is the legal seller of that transaction, and the receipt we send you says so. In that case your refund is issued through Dodo Payments under its refund process. You still ask us in the same way, and we arrange it with them.

Charged in error

If you were charged twice, charged after cancelling, or charged an amount you did not expect, tell us through the contact form. Any amount we charged by mistake is refunded in full, whenever you notice it.

Changes

If we change this policy, the version that applied on the day you paid governs that payment.